Core Competencies & Requirements to become a Volunteer Certified Listener (Training : 12 hours)
Active Listening and Emotional Support ( Training: 3 Hours)
- Being a Certified Listener
- Active Listening
- Basics of Mental Health
- Self Esteem
- Healthy Relationship
- Providing Support to the Grieving
Crisis Intervention and Suicide Prevention Theory (Training: 2 Hours)
We are not a Crisis Service; we provide an overview of crisis intervention theory in order for our volunteers to identify crisis and not to provide intervention. If our volunteers identify a person at risk, they are to direct them to emergency services.
- Theories and Principles of Crisis Management
- Basics of Suicidology
Certified Listeners dos and don'ts (Training: 2 hours)
- How not to Give Advice
- Setting Limits and Boundaries
- Preventing Burnout
- 6 Tips for Reading Emotions in Text Messages
Self Awareness and Cultural Fit (Training: 2 Hour)
- Mental Health Self Assessment
- Empathy Self Assessment
- Code of Ethics
- Written English Proficiency Test
How-to: Use Our Software (Training: 3 Hours)
- How to Manage the Chat Platform (17 Lessons)
- How to Manage the Community Platform (6 Lessons)
- How to Manage your Volunteer Shifts (3 Lessons)
- Where to get help and find the latest News (1 Lesson)
Documents
- Two References
- Two Pieces of ID
- Police Background Check
- Volunteer Non-Disclosure-Agreement